How long will it take to ship my order?
All products are made to order.
Delivery times are estimates and may vary due to carrier delays, peak seasons, or unforeseen circumstances.
For international orders, transit times may vary depending on destination and customs processing.
My tracking number isn’t working
Tracking numbers may take 1–2 business days to appear in the carrier’s system after shipment.
If your tracking number does not update after 3 business days, please contact us at support@chicanoo.com, and our team will be happy to assist you.
I need help with a late order
Orders typically ship within 5 to 11 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 11 business day (domestic) and 20 business days (international), please contact our team. We are happy to assist.
What type of payments do you accept?
We accept:
All transactions are processed securely.
When will my card be charged?
Your card will be charged immediately after your order has been successfully placed.
How secure is my personal information?
We follow industry-standard security practices to protect your personal information.
All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
Your credit card information is used only to complete your purchase and is not stored after the transaction is processed.